Nuance Recruitment 2022 For Freshers Associate Software QA Engineer Position | Apply Here

Nuance Recruitment  Details

Nuance Hiring Freshers Details

About Company: Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that understand, analyze and respond to human language, amplifying human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in healthcare, telecommunications, automotive, financial services, retail, and more – to create stronger relationships and better experiences for their customers.

Job Description

• As part of this team, the successful candidate will deliver 24×7 operations for multiple product lines of Nuance Communications. You will be supporting the products and external customers directly. This role maintains a unique position to see the entire division and interact across all international teams as well as hold an important structural part of the organisation

  Responsibilities:

  • Support 24x7x365 SRC operations – rotational shifts with variable week off.
  • Monitoring:
    • Monitor different tools and applications to identify issues with infrastructure and/or Products.
    • Execute routine checklists to validate system functionality and perform health checks.
    • Responsible for all server and network related support issues, ensuring support issues are resolved within the SLA and to the satisfaction of the customer.
    • Properly document and escalate incidents to L2 / L3 teams (Storage, SysEng, NetEng, SRE, DevOps & R&D)
    • Incident Management:
      • Responsible for all incidents which have been escalated from customers / service delivery managers or identified through events and alerts.
      • Keeping stakeholders / customers informed about the outages / status update.

  QUALIFICATIONS for Nuance Hiring Freshers

• Bachelor’s degree or equivalent demonstrated work experience with an emphasis towards production support of high-capacity mission critical systems.

  Work Experience: 0 to 3 years of relevant experience in monitoring and product technical support and/or operations centre. Redhat / Microsoft certifications is must for freshers.

  Technical Skills:

  Experience of supporting and troubleshooting large-scale distributed systems covering application, Operating Systems, and IT infrastructure stack.

  • Good understanding of server operating systems – Linux or Windows.
  • Experience in product tech support role in an enterprise organisation.
  • Ability to solve operational related challenges through automation or process related improvements.
  • Basic understanding of IT concepts and IT Infrastructure Stack.

    Required Skills:

    • Excellent interpersonal and communication skills.
    • Excellent stakeholder and customer handling skills.
    • Phone and email based direct customer support for escalated issues.
    • Ability to develop and plan for longer term projects to directly impact the SRC and LOB relationship and our understanding and ability to support the related products.
    • Efficient problem-solving skills, mediation and stakeholder relationship building skills.
    • Self-motivated and proactive, with demonstrated creative and critical thinking capabilities

Apply Before the link Expires for Nuance Hiring Freshers .

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