FICO Recruitment 2021 For Customer Support Engineer Position-BE/ B.Tech | Apply Here

FICO Recruitment
FICO Recruitment

FICO Recruitment 2021 – Apply Here

FICO Recruitment: Dear Candidates Your Are looking For the Jobs Then Apply Here: FICO Recruitment 2021 More details like FICO Hiring Details 2021, Company Name, Job Profile,Education, Age limit, FICO Vacancy Details, Eligibility Qualification And How To Apply online application for FICO Recruitment Off-Campus Hiring is shared in below article of

FICO Recruitment  Details

Company NameFICO Company
Job ProfileCustomer Support Engineer Position
EductionBE/ B.Tech
How To Apply
Job Location
Bangalore ,Karnataka ,India

FICO Hiring Freshers Details

About Company: FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimize operations and meet strict government regulations. Many of our products reach industry-wide adoption — such as the FICO  Score, the standard measure of consumer credit risk in the United States. FICO solutions leverage open-source standards and cloud computing to maximize flexibility, speed deployment and reduce costs. The company also helps millions of people manage their personal credit health. Founded in 1956, FICO introduced analytic solutions such as credit scoring that have made credit more widely available, not just in the United States but around the world. We have pioneered the development and application of critical technologies behind decision management. These include predictive analytics, business rules management and optimization. We use these technologies to help businesses improve the precision, consistency and agility of their complex, high–volume decisions.

Job Description

  • As a Product Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.
  • Position Responsibilities :
  • Tier – I product support for global clients.
  • Manage the flow of customer’s incidents via telephone, email, or WebEx session to tier 2 support, IT operations, Development, Professional Services and manage end-to-end communication with clients based on agreed SLAs.
  • Triage and escalate incidents in a timely manner according to standard operating procedures.
  • Act as a liaison between engineering and consulting teams to resolve incidents.
  • Maintain and determine ways to improve the customer experience, always demonstrating a strong client-focus with professional communication.
  • On-board customers to the support portal in real-time for assigned region.
  • Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
  • Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.

    QUALIFICATIONS for FICO Hiring Freshers

  • Bachelor’s degree or equivalent.
  • Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products.
  • Good customer-facing skills in general to handle phone and emails of clients.
  • Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
  • Ability to prioritize and manage multiple incidents.
  • Demonstrated ability to interact with diverse customer base successfully.
  • Knowledge/prior exposure to Incident/Problem Management. Process knowledge e.g. managing and tracking requirements, design, etc.
  • Thrives in a fast-paced environment with the ability to successfully manage and prioritize multiple tasks.
  • Understanding of ITIL framework
  • Relevant experience in Application or Product Support roles on cloud platform
  • Knowledge of AWS concepts
  • Flexible to work in shifts, 24xx7 environment
  • Opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

Apply Before the link Expires for FICO Hiring Freshers .

Note:-Interested Candidates Can Read the Full Notification Before Apply Online

(Shortlisted candidates will be intimated regarding the further process through email.)

FICO Hiring Details in Video

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