Engagedly Recruitment 2021 For Freshers Associate – Customer Support Position -BE/ B.Tech | Apply Here

Engagedly Recruitment
Engagedly Recruitment

Engagedly Recruitment 2021 – Apply Here

Engagedly Recruitment: Dear Candidates Your Are looking For A Jobs Then Apply Here: Engagedly Recruitment 2021 More details like Engagedly Hiring Details 2021, Company Name, Job Profile,Education, Age limit, Engagedly Vacancy Details, Eligibility Qualification And How To Apply online application for Engagedly Recruitment Off-Campus Hiring is shared in below article of https://www.jobmi.in/engagedly-recruitment

Engagedly Recruitment  Details

Company NameEngagedly Labs
Job ProfileAssociate – Customer Support Position
EductionBE/ B.Tech
How To Apply
Job Location

Engagedly Hiring Freshers Details

About Company: Engagedly is a new age performance management software that redefines performance appraisals by simplifying and incorporating elements of employee engagement into the performance review process. With Engagedly you can get 360 Feedback and continuous performance reviews done easily. It takes minutes, not days to set up and run a review process that employees will appreciate, help managers save time and provide HR with detailed analytics too. Engagedly also incorporates employee engagement tools within the performance review process by elegantly dovetailing social, ideas, communication, rewards and recognition, alignment of company values, pulse surveys, learning modules and more. Baked within Engagedly is a goal management system which allows you to cascade goals across the team and regularly check-in progress.

Job Description

  • Provide first-level contact and convey resolutions to customer issues.

  • Help onboard customers onto the platform through various channels

  • Track, route, redirect, and coordinate problems to correct resources.

  • Properly escalate unresolved queries to the next level.

  • Help create technical documentation and manuals.

  • Follow up with customers, see problems through to resolution & collect feedback.

  • Ensure proper recording, documentation and closure.

  • Recommended modifications/best-practices to help improve the support process.

  • Grow your knowledge of HR-vertical and share feedback to improve the Product/features.

    QUALIFICATIONS for Engagedly Hiring Freshers

  • 2-3 years of Previously interned/worked in a SaaS-based company or a Tech-startup

  • Working knowledge of help-desk software such as Zendesk/Freshdesk, Microsoft office tools such as Word, Excel, PowerPoint.

  • High levels of customer centricity, Strong communication skills (Written & Verbal), Good troubleshooting and multi-tasking skills.

  • Prior experience in handling stressful situations such as dealing with Frustrated Customers, Unavailability of a critical feature and coordinating with different teams/resources to find out a workable solution to manage the requirement.

  • Solution-Oriented-Approach and strong Problem-solving skills.

  • Has the ability to work with others as a Team-Player in all conditions.

  • Loves to use computer & mobile applications in his/her everyday life.

  • Is a hustler & can thrive in a fast-paced startup environment

Apply Before the link Expires for Engagedly Hiring Freshers .

Engagedly Hiring Details in Video

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