Dialpad Recruitment 2021 For Technical Support Engineer Position- BE/BTech/ME/MTech/MCA | Apply Here

Last updated on March 6th, 2022 at 09:56 pm

Dialpad  Recruitment 2021 – Apply Here

Dialpad Recruitment: Dear Candidates Your Are looking For A Jobs Then Apply Here: Dialpad Recruitment 2021 More details like Dialpad Hiring Details 2021, Company Name, Job Profile,Education, Age limit, Dialpad  Vacancy Details, Eligibility Qualification And How To Apply online application for Dialpad Recruitment Off-Campus Hiring is shared in below article of https://www.jobmi.in/dialpad-recruitment

Dialpad Recruitment  Details

Dialpad Hiring Freshers Details

About Company: Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls–anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad’s products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems–and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

Job Description

• As a member of the Technical Support Engineering team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.
• In your first 30 days: 
• You’ll train first on the basics of Dialpad’s products, key features, and company culture.
• You’ll then complete self-study activities that introduce best practices for advanced troubleshooting, and adopt best practices that will help you learn about the more technical details of how Dialpad’s products work.
• You’ll participate in team meetings and direct or virtual side-by-side training with teammates.
• You’ll become familiar with navigating our public and internal knowledge tools to find resources and best practices for various troubleshooting situations.
• You’ll begin helping investigate quality and performance issues on Dialpad-compatible devices and customer networks.
• In your first 60 days:
• You’ll be responsible for assigning yourself work from the queue and assisting customers with their issues.
• You’ll receive performance feedback from your first 30 days and will work with your manager to identify what specific skills to focus your time developing for the next 30-day interval.
• You’ll file feedback requests and bug reports, and will partner with product engineers to address customer-reported issues.
• You’ll learn how to file tickets with our carrier partners and other third party vendors, and see them to completion.
• You’ll begin filing tickets with product engineers and carrier partners for issues requiring additional follow-up. You’ll begin training on outage handling best practices.
• By 90 days: 
• You’ll be responsible for proactively taking tickets from the queue and helping drive contacts to the appropriate resolution.
• You may occasionally troubleshoot escalations about Dialpad meetings.
• You’ll be able to meet our established service levels and productivity standards for ticket handling.
• You’ll be managing communications effectively with a variety of internal teams, including Product Support, Engineering, and Customer Success.
• You’ll manage carrier escalations and trouble tickets, deal with issues related to carrier interoperability, perform network assessments, and make test calls.
• You’ll start preparation to join the emergency on call rotation for the team.
• You’ll continue training on outage handling best practices and be available to provide support for any teammates who may be handling an outage.
• You’ll be part of innovating methods to drive positive change in telephony escalations, including: improving support effectiveness, identifying ways to improve troubleshooting workflows, providing feedback about the onboarding experience, and participating in discussions about maintaining high quality service as the customer base grows.
  

  QUALIFICATIONS for Dialpad Hiring Freshers

• BE/BTech/ME/MTech/MCA
• Our team is for people who enjoy working as communicators and interpreters at the interface between customers and product engineers.
• You are someone who loves to understand technical problems, identify the right troubleshooting path, and then share the key lessons of the investigation with the customer.
• As a Technical Support Engineer, you love to gain and share technical knowledge to help customers and product engineers, and to make a positive impact beyond just handling tickets.

Apply Before the link Expires for Dialpad Hiring Freshers .

Dialpad Hiring Details in Video

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