Amdocs Off Campus Drive 2022 – Apply Here
Amdocs Off Campus Drive: Dear Candidates Your Are looking For A Jobs Then Apply Here: Amdocs Recruitment 2022 More details like Amdocs Hiring Details 2022, Company Name, Job Profile, Education, Age limit, Amdocs Vacancy Details, Eligibility Qualification And How To Apply online application for Amdocs Recruitment Off-Campus Hiring is shared in below article of https://www.jobmi.in/amdocs-off-campus-drive
Amdocs Off Campus Drive Details
|Amdocs Software company
|How To Apply
|Pune ,Maharashtra ,India
Amdocs Hiring Freshers Details
About Company: Amdocs’ purpose is to enrich lives and progress society, using creativity and technology to build a better connected world. Amdocs and its 27,000 employees partner with the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.2 billion in fiscal 2020.
- Job Roles & Responsibilities:
- You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
- You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
- You will update checklists for quality assurance and progress tracking, following standard operating procedures.
- You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
- You will ensure crystal clear communication and documentation as a point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
- You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
- You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
QUALIFICATIONS for Amdocs Hiring Freshers
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
- The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
Apply Before the link Expires for Amdocs Hiring Freshers .
Amdocs Hiring Details in Video
Note:-Interested Candidates Can Read the Full Notification Before Apply Online
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